Elvari Pharma Complaints Policy

At Elvari Pharma, we uphold the highest standards of service guided by our core values, dedicated team, and leadership. While we strive for excellence, we understand that there may be rare instances where things don't go as planned. If you find yourself in such a situation, we encourage you to reach out to us. 

 We have a clear and friendly complaints policy in place to ensure your concerns are addressed promptly. 

Here’s how it works: 

 1. Acknowledgment: We aim to acknowledge all formal written complaints within two working days of receipt.

 2. Response You can expect a comprehensive response to your complaint within five working days. 

 To lodge a formal complaint, please email us at admin@elvariclinics.com

Your feedback is important to us, and we want to ensure your voice is heard. 

Contact Information:

Elvari Pharma 

 Room 4B, 

Bradgate Office Suites Leicester, 

LE7 7BJ 

 If you feel that your complaint hasn’t been resolved to your satisfaction, or if we haven't provided you with a solution within six months, you have the option to escalate your matter. 

At Elvari Pharma, we are committed to providing you with the best possible service. Should you have any concerns, we take pride in resolving them swiftly and amicably. If you still feel your complaint hasn’t been adequately addressed, please feel free to reach out to:  

General Pharmaceutical Council

 25 Canada Square 

 London, 

E14 5LQ 

 Phone: 0203 713 8000 

 Thank you for choosing Elvari Pharma. We appreciate your feedback and the opportunity to improve our services!